Tamara Lee Carroll


New York, NY (Relocating Jan 2026) | NYC Resident 1999–2021
tamaraleephoto@gmail.com | 323-313-9587 | LinkedIn Profile

PROFESSIONAL SUMMARY

Creative Operations Leader with 10+ years of experience scaling global, remote-first teams across media, streaming, and creative production.
Proven track record bridging technical product teams, creative stakeholders, and executive leadership to deliver complex projects on time and at scale. Background includes Sony Music, AMC Networks, and TIDAL, alongside an active practice as a portrait photographer and playwright.

Core Competencies

  • Creative Operations & Workflow Design: Streamlining production pipelines for on-time, brand-aligned delivery.

  • Global & Remote Team Leadership: Scaling and managing multilingual, distributed teams across the U.S. and Europe.

  • Strategic Production Management: Overseeing end-to-end project lifecycles, from narrative development to final asset distribution.

  • Visual Identity & Technical Asset Production: High-end photo retouching (Ps/Lr) and technical print-ready packaging design.

  • Cross-Functional Leadership: Bridging technical, corporate, and creative teams in high-stakes environments.

STRATEGIC OPERATIONS EXPERIENCE


Strategic Operations for Global Media | New York, NY | 2010 – 2023

  • Sony Music Entertainment – Product Development Manager | NYC | Jan 2020 - Apr 2023

    • Bridged the gap between technical teams and artists to onboard and educate talent on proprietary streaming data applications.

    • Orchestrated the operational bridge between technical product teams and creative vision for global artist-driven platforms.

  • AMC Networks (Sundance Now & Shudder) – Member Support & Retention Marketing Manager | NYC | May 2018 - Jul 2019

    • Managed a domestic remote team of specialists and led strategies to increase subscriber lifecycle through targeted content delivery.

    • Balanced strategic executive vision with on-the-ground implementation across digital platforms.

    • Reduced friction between technical and creative teams by establishing a comprehensive database of customer feedback.

  • TIDAL (Jay-Z’s Streaming Service) – Member Support & Experience Manager | NYC & Oslo | Jun 2017 - May 2018

    • Built and managed a global, multilingual remote support team and a specialized technical-operations bridge team in Oslo, Norway.

    • Coordinated streaming service operations between the Oslo technical office and the NYC corporate office.

SELECTED CREATIVE OPERATIONS & SPECIAL PROJECTS


Lead Creative / Photography / Design | Freelance | 2019 – Present

  • L’Écurie Paris: Art directed and produced documentary-style promotional video and stills for luxury eyewear, managing the transition from raw footage to refined brand assets.

  • Rock & Roll Fantasy Camp: Directed live-capture and behind-the-scenes visual production for music legends; managed large-scale digital asset libraries for immediate marketing use.

  • Scott Rocco (‘IGNITED’): Spearheaded visual identity and art direction for album launch; managed photography and technical production of a three-panel jewel case layout for print.

  • Portrait & Brand Identity Practice: Developed a unique "Radical Trust" methodology to coach clients through the creative process, resulting in high-retention visual branding for performers and luxury clients.

TECHNICAL SKILLS

  • Design: Adobe Photoshop (Advanced Retouching), Adobe Lightroom (Color Grading), Print Production.

  • Ops: Agile, Digital Asset Management (DAM), International Logistics, Remote Team Management.

EDUCATION

  • The Rhode Island School of Design (RISD), Providence, RI – Fine Art & Apparel Design